Privacy Policy

Last updated: January 23, 2026

This Privacy Policy explains how gysopearl (“we,” “us,” “our”) collects, uses, and shares personal information when you visit or use our website, purchase products, or otherwise communicate with us (collectively, the “Services”).

In this policy, “you” refers to any user of the Services, including customers, visitors, and anyone whose information we receive in connection with the Services.

By accessing or using the Services, you agree to the practices described here. If you do not agree, please do not use the Services.

Changes to This Privacy Policy

We may revise this Privacy Policy occasionally to reflect updates to our practices or to meet operational, legal, or regulatory requirements. When we do, we will post the updated version on the Site and change the “Last updated” date. Where required, we will provide additional notice.

How We Collect and Use Personal Information

To operate the Services, we collect (and within the past 12 months may have collected) personal information from different sources. The type of information depends on how you interact with our Site.

In addition to the purposes listed below, we may use personal information to:

  • communicate with you,
  • maintain, improve, and protect the Services,
  • comply with legal obligations,
  • enforce our Terms and policies,
  • prevent harm, fraud, and misuse.

What Personal Information We Collect

1) Information You Provide Directly

When you place an order, create an account, or contact us, you may provide information such as:

  • Contact details: name, email address, phone number, and mailing address
  • Order and transaction details: billing/shipping address, order history, payment confirmation details
  • Account details: username, password, and other security-related information
  • Shopping activity you submit: items purchased (and, where applicable, items saved to a cart or wishlist)
  • Customer support content: messages and information you choose to share when contacting support

If you choose not to provide certain information, some features (like checkout, order updates, or customer support) may not function properly.

2) Information Collected Automatically

We may collect data about your interactions through cookies, pixels, and similar technologies, including:

  • device and operating system type
  • browser type and settings
  • IP address and approximate location
  • referring/exit pages and traffic sources
  • pages viewed, time spent, clicks, and browsing behavior
  • interactions with emails, ads, and on-site marketing elements

3) Information From Third Parties

We may receive information from vendors and partners that help us run the Services, such as:

  • Shopify (hosting and store operations)
  • payment processors (to process payments)
  • shipping and fulfillment providers (to deliver orders)
  • marketing and analytics partners (when you interact with ads, emails, or tracking technologies)

We treat third-party information in accordance with this Privacy Policy.

How We Use Personal Information

Providing the Services

We use personal information to deliver products and run our business, including to:

  • process payments and confirm transactions
  • fulfill orders and coordinate shipping
  • send order-related updates (e.g., confirmations, shipping notices, return-related messages)
  • create and manage customer accounts
  • provide customer service and handle return requests

Marketing and Advertising

Where permitted by law, we may use personal information to:

  • send promotional emails and/or SMS messages (depending on your preferences and local law)
  • display ads on our Site and on other websites
  • evaluate marketing performance and improve campaigns
  • personalize product recommendations and promotions

You can opt out of marketing emails at any time via the unsubscribe link or by contacting us.

Security and Fraud Prevention

We process information to help detect, investigate, and reduce fraud, abuse, and suspicious activity. If you have an account, you are responsible for maintaining the confidentiality of your login credentials.

Communication and Improvement

We use information to respond to inquiries, troubleshoot issues, maintain the Site, and improve the overall customer experience.

Cookies and Similar Technologies

We use cookies and related technologies to operate the Site, remember preferences, run analytics, and understand how users interact with the Services.

Shopify may also set cookies in connection with providing its platform services.

We may permit third-party partners to place cookies/pixels to deliver relevant advertising and measure campaign effectiveness. You can manage cookies through your browser settings; however, blocking cookies may limit certain Site features.

How We Share Personal Information

We may share personal information for legitimate business purposes, including with:

  • service providers (hosting, analytics, payment processing, fulfillment, customer support)
  • advertising and marketing partners (for measurement and ad delivery)
  • professional advisors (e.g., legal, accounting, compliance)
  • government authorities or others when required by law, or to protect rights, safety, and security

We do not sell personal information for money. However, certain disclosures for interest-based advertising may be considered “sharing” under some privacy laws.

Third-Party Websites

Our Site may link to third-party websites or services. We do not control their privacy practices and are not responsible for their content or security. Please review third-party privacy policies before providing information to them.

Children’s Privacy

The Services are not intended for children. We do not knowingly collect personal information from children under 13 (or under the minimum age required by applicable law). If you believe a child has provided us personal information, contact us so we can take appropriate steps.

Data Retention

We keep personal information for as long as reasonably necessary to:

  • provide the Services,
  • meet legal and tax obligations,
  • resolve disputes,
  • enforce agreements and policies.

When information is no longer needed, we take reasonable measures to delete, de-identify, or anonymize it.

Your Rights and Choices

Depending on where you live, you may have rights relating to your personal information, which may include:

  • accessing the personal information we hold about you
  • requesting correction of inaccurate information
  • requesting deletion (subject to legal requirements)
  • opting out of marketing communications
  • objecting to or restricting certain processing
  • withdrawing consent where processing is based on consent

To submit a request, contact us using the details below.

International Data Transfers

Your information may be processed outside your country or region, where privacy laws may differ. When we transfer data internationally, we use safeguards required by applicable law.

Contact Us

If you have questions about this Privacy Policy or want to exercise your privacy rights, contact us:

gysopearl
Unit C, 17/Floor, Gemstar Tower, 23 Man Lok Street, Hunghom, Kowloon, Hong Kong
Email: support@gysopearlofficial.com